Return & Exchange Policy

At OnYourMark, every piece is thoughtfully designed to support your movement with comfort, confidence, and quality. We hope you love your purchase, but if something isn't quite right, we're here to help.

1. Return & Exchange Window

You may request a return or exchange within 3 days of receiving your order.

Requests submitted after 3 days from the date of delivery will not be eligible for return or exchange.

2. Eligibility

To qualify for a return or exchange, the product must:

• Be unused, unworn, unwashed, undamaged and unaltered.
• Have all original tags and labels attached.
• Be returned in its original packaging.
• Be free from stains, perfume, deodorant marks, makeup, pet hair or any other signs of wear.
• Be accompanied by the original order details or proof of purchase.

All returned products undergo a strict quality inspection before a return or exchange is approved.

For hygiene reasons, we recommend trying on apparel over your own clothing/innerwear.

3. Size Exchange Policy

We understand that finding the perfect fit matters.

• Every order is eligible for one complimentary size exchange, subject to stock availability.
• Exchanges can only be made for the same product in a different size.
• The complimentary exchange applies only once per order.
• If your requested size is unavailable, you may choose a refund or get in touch with our team to explore an alternative product, subject to availability and any applicable price difference.
• Once we receive the returned product, our team will inspect it before dispatching the replacement.
• You will be notified once your replacement order has been shipped.
• Once an exchanged product has been delivered, it cannot be returned or exchanged again.

Price Difference

If the replacement size has a higher price than the original product purchased, the customer will be required to pay the applicable difference before the replacement is dispatched.

If the replacement size has a lower price, the applicable difference will be refunded to the customer via bank transfer or UPI transfer. The customer will be required to provide the necessary bank or UPI details for processing the refund.

4. Multiple Products in the Same Order

• If you wish to return or exchange multiple products from the same order, all return and exchange requests for that order must be submitted together in a single request.
• Once a return or exchange request has been submitted for an order, no additional return or exchange requests for any other product(s) from the same order will be accepted.
• We therefore recommend that you carefully review all products in your order before submitting a return or exchange request and include all products you wish to return or exchange in the same request.
• All the product you wish to return or exchange must be handed over together during the scheduled reverse pickup.
• Once the return or exchange process for an order has been initiated, the request cannot be modified to add additional products.

5. Return & Refund Policy

If you would like to return your purchase, we'll be happy to assist.

Return Fee

A flat ₹200 return fee per order will be deducted from your refund amount. This covers reverse shipping and return processing, regardless of the number of eligible items returned from that order.

For example, if your eligible refund amount is ₹2,000, you will receive ₹1,800 after the ₹200 return fee deduction.

Refund Processing

• Your returned product will be inspected upon receipt.
• Once the product passes our quality inspection, the applicable refund will be approved.
• The refund will be processed to the original payment method.
• Refunds are generally initiated within 5–7 business days after approval.
• Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to reflect in your account.
• Any shipping or other charges that are expressly stated as non-refundable at the time of purchase will not be included in the refund.

6. Pickup & Reverse Shipping

• Size Exchange: Reverse pickup is complimentary for the one eligible size exchange.
• Returns (Change of Mind): ₹200 will be deducted from the refund amount towards reverse shipping and return processing.
• Damaged, Defective or Incorrect Products: Reverse shipping will be arranged at no cost to the customer once the issue has been verified.
• For locations where reverse pickup is unavailable, you may be requested to self-ship the product to the address provided by OnYourMark.
• For approved damaged, defective or incorrect-product claims, reasonable return shipping charges will be reimbursed against a valid courier receipt.

7. Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a damaged product, a manufacturing defect, or an incorrect product, please notify us within 48 hours of delivery at onyourmarkclothing@gmail.com.

Please include:

• Order number
• Clear photographs of the product
• Images of the outer packaging
• An uninterrupted unboxing video (recommended for faster resolution)

Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement or a full refund.

The ₹200 return fee will not apply to verified damaged, defective or incorrect-product claims.

8. Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange:

• Products purchased during clearance, flash sale or final sale promotions.
• Gift cards.
• Products returned without their original tags or packaging.
• Products showing signs of use, washing, alteration or damage.
• Products damaged due to improper use, washing or handling after delivery.
• Products returned after the 3-day return/exchange window.

9. Promotional Offers

For orders purchased under promotional campaigns, bundled offers or similar promotions:

• Refunds will be calculated after adjusting the promotional discount applicable to the returned product(s).
• If returning part of a bundle causes the order to no longer qualify for the promotional offer, the remaining item(s) may be recalculated at their applicable original selling price.
• The final refund amount will be determined after applying the relevant promotional terms.

Specific terms communicated with an individual promotional offer will prevail where they differ from this policy.

10. How to Raise a Return or Exchange Request

To initiate a return or exchange, please email us at onyourmarkclothing@gmail.com within 3 days of delivery with:

• Order number
• Registered mobile number and email address
• Product name and size
• Reason for return or exchange
• Images of the product with tags attached

Our team will review your request within 24–48 business hours and guide you through the next steps.

Please do not send any product back without receiving confirmation from OnYourMark. Products sent without an approved return or exchange request may not be accepted.

11. Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellations are no longer possible. However, you may request a return after delivery if your order meets the eligibility criteria outlined in this policy.

12. Our Right to Refuse

OnYourMark reserves the right to decline a return or exchange request if:

• The request is submitted outside the applicable policy period.
• The product fails our quality inspection.
• The item has been used, washed, altered or damaged.
• Original tags, labels or packaging are missing or damaged.
• The returned product does not match the product originally shipped.
• The product does not meet any other eligibility requirement stated in this policy.

If a return or exchange is rejected following inspection, OnYourMark will arrange to return the product to the customer, with the applicable shipping costs payable by the customer.

Need Assistance?

We're always happy to help.

Email: onyourmarkclothing@gmail.com

Customer Support Hours: Monday–Saturday | 11:00 AM–5:00 PM (IST)

Thank you for choosing OnYourMark. We're honoured to be part of your journey, wherever movement takes you.