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OnYourMark Shipping Policy
At OnYourMark, we want your order to reach you safely and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our Website within India.
1. Shipping Within India
We currently ship orders across India through our trusted delivery partners.
Shipping availability is subject to serviceability at the delivery address. You can check whether your pincode is serviceable at checkout.
2. Order Processing & Dispatch
Orders are generally processed and dispatched within 2–3 working days from the date the order is confirmed.
Orders are dispatched on working days, excluding Sundays and public holidays.
During sales, promotional periods, product launches, or periods of high order volumes, dispatch may take longer than usual. In such cases, we will make reasonable efforts to keep you informed.
3. Estimated Delivery Time
Once dispatched, orders are generally delivered within 5–7 working days, depending on the delivery location and courier serviceability.
Delivery timelines are estimates and may vary due to factors such as:
· Delivery location and pincode serviceability
· Courier operations
· Public holidays
· Weather conditions
· Natural events
· Unforeseen circumstances beyond our control
4. Shipping Charges
We offer free shipping on all orders within India, with no minimum order value.
No additional shipping charges will be added to your order at checkout for deliveries within India.
5. Order Tracking
Once your order has been dispatched, we’ll share the tracking details with you by email. You can use these details to monitor your shipment directly through the courier partner’s tracking portal.
Please note that it may take some time for the tracking information to become active after your order has been dispatched.
6. Delivery Address
Please ensure that your name, delivery address, pincode, mobile number, and other delivery details are accurate and complete when placing your order.
OnYourMark will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
Address Changes
If you need to change your delivery address after placing an order, please contact us as soon as possible and before the order is processed.
Address changes can only be accommodated before the order is dispatched. Once an order has been shipped, we may not be able to modify or redirect the delivery address.
7. Failed Delivery Attempts
Our delivery partner will make 03 attempts to deliver your order.
An order may be considered undeliverable due to reasons including:
· Incorrect or incomplete delivery address
· Customer unavailability
· Incorrect contact details
· Refusal to accept the package
· Other circumstances attributable to the customer
If an order is returned to OnYourMark following the 3rd failed delivery attempt, additional shipping or re-delivery charges will apply if the customer requests the order to be shipped again.
8. Delayed or Undelivered Orders
While we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
If your order has not been delivered within the estimated delivery period, please contact our customer support team with your order number. We will coordinate with the delivery partner and make reasonable efforts to assist you.
9. Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please contact us at onyourmarkclothing@gmail.com immediately.
We may request photographs, videos, or other information relating to the package and product to help us investigate the issue and determine the appropriate resolution.
10. Order Cancellation
Orders may be cancelled before they are dispatched, subject to the applicable terms of our Return & Exchange Policy.
Once an order has been dispatched, cancellation may no longer be possible.
For further information regarding returns, exchanges, and eligible cancellations, please refer to our Return & Exchange Policy.
Need Assistance?
If you have any questions regarding your order, dispatch, delivery, or shipment tracking, please reach out to us, we’ll be happy to help you with your order.
E-mail: onyourmarkclothing@gmail.com
Phone/WhatsApp: +91-7620157859 / +91-9075316555